I recently got a new phone and I downloaded CC20, but when I open the app the screen is greyed out with the message "Download failed because you may not have purchased this app." The app itself however is free and I did buy the full version on my old phone using the same Google account, so it should have carried over. Has anyone else got this issue or know how to fix it?
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Originally posted by Sam_Canterbury View PostI recently got a new phone and I downloaded CC20, but when I open the app the screen is greyed out with the message "Download failed because you may not have purchased this app." The app itself however is free and I did buy the full version on my old phone using the same Google account, so it should have carried over. Has anyone else got this issue or know how to fix it?
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Originally posted by Sam_Canterbury View PostI recently got a new phone and I downloaded CC20, but when I open the app the screen is greyed out with the message "Download failed because you may not have purchased this app." The app itself however is free and I did buy the full version on my old phone using the same Google account, so it should have carried over. Has anyone else got this issue or know how to fix it?
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Originally posted by Sureshot View Post
The update with the updated Google Play billing libraries is now live on the Play Store, can you download this update and let me know if the issue is resolved for you?
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Originally posted by Sam_Canterbury View Post
Hi mate, just redownloaded the app and the issue hasn't been fixed. Any further ideas?
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Sam_Canterbury I sent you another email on this but not heard back. We fixed an issue with Android 10 on the last update that went live at the weekend, I'm hopeful this will fix your issue. Fairly tough to be definitive as we've not repeated this on our own devices.
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